Privacy Policy

Information We Collect

When you create an account or place an order, we collect your name, phone number, email address, and delivery address. This information is necessary to process and deliver your order and to contact you with updates.

If you message us on WhatsApp or through our contact page, we retain those communications to resolve your query and improve our service.

Our website also automatically collects basic technical data such as your IP address, browser type, and the pages you visit. This information is used in aggregate form to understand how our site is used and to improve it. It is not linked to your personal identity.

How We Use Your Information

The information we collect is used primarily to fulfill your orders — processing payments, arranging delivery, and sending you order confirmations and status updates. We may also use your contact details to respond to your queries or complaints.

If you have opted in to receive promotional messages, we may occasionally reach out on WhatsApp with offers, new products, or deals. You can opt out of these messages at any time by simply letting us know.

We also use collected data to detect fraud, prevent unauthorized access, and comply with applicable laws and legal obligations in India.

Payment Information

We do not store your debit card, credit card, or net banking details on our servers. All online payments are handled by third-party payment processors, and your financial data is governed by their respective privacy policies.

For COD orders, no financial data is collected digitally. UPI transfers are completed directly through your UPI app and are not stored by us.

Cookies

Our website uses cookies — small text files stored in your browser — to keep you logged in, remember your cart, and understand how visitors use our site. Cookies do not contain your personal information and cannot be used to identify you on their own.

You can disable cookies through your browser settings at any time. However, doing so may affect certain features of the website, such as staying logged in or maintaining your cart. We do not control cookies placed by third-party services linked from our site.

Sharing Your Information

We do not sell your personal information to any third party. We share your details only with delivery partners and logistics agents who need it to fulfill your order. These agents are not permitted to use your data for any other purpose.

We may disclose your information if required to do so by law, a court order, or a government authority in India. We may also share information to protect against fraud or to investigate a potential violation of our terms.

Data Security

We take reasonable steps to protect your personal information from unauthorized access, loss, or misuse. Your account is password-protected, and we encourage you to choose a strong password and not share it with anyone.

While we do our best to secure your data, no method of transmission over the internet is completely secure. We cannot guarantee absolute security, but we will notify you promptly if a breach affecting your data occurs.

Your Rights

You may request to view, update, or delete the personal information we hold about you at any time by contacting us. If you wish to delete your account, please reach out to us directly and we will process your request promptly.

Please note that some data may be retained for legal or business reasons even after account deletion, such as order records required for GST compliance.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the date at the top of this page. We encourage you to review this page periodically. Your continued use of our website after any changes means you accept the updated policy.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us on WhatsApp at +91 95713 77550 or through our contact page. We will make every effort to address your concerns within 48 hours.